Terms of Service

Last updated: October 24, 2026. These terms apply when you request a cleaning from this website or accept a quote from Doctor Clean ("Doctor Clean", "we"). Commercial clients with a recurring service also sign a service agreement, and where the two differ, the service agreement applies.

Quotes and prices

Doctor Clean quotes by email. Commercial work is priced by square footage, and a quote is built from a walkthrough or from the details you send. We confirm the final price in writing before work starts. Prices come from the checklist and the time each task takes.

What is included

Each service page and each quote lists what is included and what is not. Tasks that are not listed are not part of the price, and we quote them separately.

Our cleaners

Our cleaners are vetted contractors who pass background checks. Every cleaner is background checked and vetted before entering your space.

Booking and payment

• Payments are handled by a payment processor. We do not store your full card number.
• You are charged as your quote or invoice states.
• Commercial clients are invoiced as stated in their service agreement.

Cancelling or rescheduling

Please give us at least 24 hours of notice to cancel or reschedule. If you cancel with less notice, a cancellation fee applies, as stated in your quote or service agreement, and we may waive it for an emergency. If we cannot enter at the scheduled time because access was not provided, a lock-out fee may apply, as stated in your quote or service agreement.

Access and safety

You agree to give safe access, working utilities and water. For the safety of our team, we do not:

• climb higher than a three-step ladder
• move or lift heavy furniture that needs a second person
• clean areas with insect or rodent infestation, mold, biohazards or human or animal waste

Please secure valuables, cash and confidential documents before we arrive.

Respect

We treat our team and our clients with respect, and we expect the same. We may end service immediately and permanently for abuse, harassment or discrimination toward our team.

If something is missed

Tell us within 24 hours of the visit, with a photo if you can, and we will return to fix it at no charge. Report any damage in writing within 48 hours so that we can investigate and, where we caused it, repair it or pay for it under our insurance.

Our responsibility

We are responsible for damage our team causes during a visit, and we handle it as described above. We are not responsible for damage that existed before the visit, for normal wear, or for items that were not secured as we asked. Nothing in these terms limits any right you have under California law.

Governing law

These terms are governed by the laws of California.

Contact

info@yourdoctorclean.com, +1 949 478 9334, Monday to Saturday, 9:00 to 18:00.