Refund and Satisfaction Policy

Last updated: October 24, 2026. We want every visit to meet our checklist. This page explains what happens when it does not.

If something was missed

1. Tell us within 24 hours of the visit by email to info@yourdoctorclean.com or by phone at +1 949 478 9334. A photo helps.
2. We will return to fix the missed task at no charge, usually within two business days.
3. If we cannot fix it, we will refund the part of the visit that was not done correctly.

Cancellations

Cancel at least 24 hours before your visit for no charge. Inside 24 hours, a cancellation fee applies, as stated in your quote or service agreement, and we may waive it for a documented emergency.

Refunds for services not performed

If we cancel a visit, you receive a full refund or a new date of your choice. If you ask to stop a recurring plan, you pay for visits done up to the end date, as your plan or agreement states.

What is not refundable

A completed visit that met the checklist, and fees for lock-outs or late cancellations, are not refundable except in a documented emergency. Nothing on this page limits any right you have under California law.

How refunds are paid

Refunds go back to the original payment method within 5 to 10 business days.

Contact

info@yourdoctorclean.com, +1 949 478 9334, Monday to Saturday, 9:00 to 18:00.